Where is my order?
We aim to have your order delivered within 3 to 5 working days.
We recommend checking the following for an order status update:
- Track your order
- Check the estimated delivery date
- You’ll find this date in your Order Confirmation email or by checking 'My Orders' in your Shop account. Please remember that this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.
- I'm still waiting for my order
- Has your estimated delivery date already passed? Please give us a few extra days for your order to be delivered (especially during busy times)!
- If your order doesn’t arrive, please get in touch with our Customer Care team within 30 days of your estimated delivery date, and we’ll do our best to help you.
What happens if one of my items is on pre-sale?
Once the items are available in our warehouse, we will send your parcel out to you. You will receive an email with your tracking information as soon as it's collected from our warehouse.
We’ll let you know if an item is on pre-sale both on the product page and on your order confirmation email.
Do you ship internationally?
We can ship to worldwide destinations, you can choose these options at checkout. If you need further information please email us at info@barmyarmy.com and we will be able to quote you for international shipping and process your order.
Why are products shipped from different warehouses?
We want to offer the best product range to all our customers, so some of the items you see might be printed and stocked in our partner warehouses.
If some of your items are being shipped from another warehouse, you’ll receive a separate tracking number via email to follow the progress of your parcel.
How do I return an item?
We are able to organise a hassle-free courier return of your item, free of charge. In the link below, you can create your return and drop off the item at your local DHL drop shop.
Drop Shop Portal - Click Here.
If you would prefer a weekday courier collection, please email our customer service team with your mobile number and preferred collection date.
Once we have received your return, we will aim to process your refund or replacement within 10 working days.
What should I do if my item is faulty?
If your item has a fault, please return it to us as soon as possible so we can get this sorted for you. Don’t forget to select ‘Damaged or Defective’ when selecting a reason for your return.
Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.
What should I do if my item is incorrect?
If you received a wrong item, please send it back to us as soon as you can. You’ll need to select ‘Incorrect Item Received’ as the reason for return when creating your return.
Please note: some brands have non-UK sizes displayed on products, so to check if you received the right size, please have a look at our size guide.
I'm missing an item from my order, what do I do?
We're sorry if there's an item missing from your order. Here’s what could’ve happened:
We may have sent your items in separate parcels. You can see if your items are in more than one parcel in 'Orders' in your Shop account.
The item you ordered may have been out of stock - it's worth checking your emails (including your junk/spam) to see if we've sent you an email about this.
If some of your items are being shipped from our print-on-demand partners, their delivery times may differ, so it's worth checking your expected delivery date and tracking in 'Orders'.
If you’ve received all your parcels and something you ordered is missing, please get in touch with our customer service team here within 30 days of your order being delivered.
Where will my refund go?
All refunds go to the original card used to pay for the order – we can’t refund you to a different card. If that card is no longer in use, the refund will still go back onto the account linked to your old card, providing that account is still open.
Can I amend my order?
We're really quick at preparing your order, so we can't make any changes once you've placed it. This includes changing items in the order, the delivery option, delivery address, or payment method.
Can I cancel my order?
You can cancel your order 60 minutes after completing your order.
I've forgotten my password, what do I do?
If you've forgotten your password, it's really simple to get back into your account.
Head over to our sign-in page. Follow the ‘Forgot password?’ link and enter your email address.
We'll then email you a link directly to your registered email address to reset your password. Can’t find the email? We recommend checking your spam or junk folder.