Returns
We are able to organise a hassle-free courier return of your item, free of charge. In the link below, you can create your return and drop off the item at your local DHL drop shop.
Drop Shop Portal - Click Here.
If you would prefer a weekday courier collection, please email our customer service team with your mobile number and preferred collection date.
Once we have received your return, we will aim to process your refund or replacement within 10 working days.
Refunds
All refunds go to the original card used to pay for the order – we can’t refund you to a different card. If that card is no longer in use, the refund will still go back onto the account linked to your old card, providing that account is still open. Once we have received your return, we will aim to process your refund or replacement within 10 working days.
Barmy Army Limited will not offer a cooling period for purchases made in-person at an event or matchday. All returns and refunds must be approved on the date of purchase.
Exchanges
The quickest way to exchange your item, is to return it to us and once it has been refunded, create a new order with your preferred item.
Contact Us
If you have any further questions or concerns about our returns policy, please don't hesitate to contact our customer support team at info@barmyarmy.com. We are here to assist you and ensure your satisfaction.