At BarmyArmyShop, we understand that sometimes you may need to return an order. We strive to provide a hassle-free returns process to ensure your satisfaction. Please read our returns policy carefully to understand the guidelines and procedures for returning orders.
Eligibility for Returns
In order to be eligible for a return, your order must meet the following criteria:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- The item must be returned within [X] days of the purchase date.
Initiating a Return
If you wish to return an order, please follow these steps:
- Contact our customer support team at [email protected] within [X] days of receiving your order.
- Provide your order number and a detailed explanation for the return.
- Our customer support team will review your request and provide you with further instructions.
Return Shipping
The cost of return shipping will be the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong item shipped, damaged item). We recommend using a trackable shipping service to ensure the safe return of your order.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within [X] days.
Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.
Contact Us
If you have any further questions or concerns about our returns policy, please don't hesitate to contact our customer support team at [email protected] We are here to assist you and ensure your satisfaction.